Speakers

2017 Boating Ontario Annual Conference

Sam Dantzler

After a lifetime in retail sales, Sam Dantzler got his start as a sales trainer in the late 90’s. He found Ed Lemco in 2000, where he put his love for training into the powersports industry, running management training academies and moderating industry 20-Clubs. After buying out the founder with partners in 2005, Sam reached out to foster relationships with OEMs such as Harley-Davidson, Ducati, Triumph, Polaris, etc. The mindset was that dealers must win, in CONJUCTION with OEMS...not in spite of them. In 2012, he began consulting in the marine industry, and picked up clients such as Cobalt Boats, Mercury Marine, Singleton Marine Group, and MarineMax. He continues to moderate 20-Clubs and industry training with OEMs and dealers alike. Sam is a 2-time Ironman Triathlon finisher and die-hard cycling fan as well. He believes in a philosophy called Enter-Train-ment, which he defines as 51% content and 49% entertainment. Because if you’re not having a good time while learning, what’s the point?

Mike & Viviane Salkovic

D.E.S. Marine Ltd – Toronto, Ontario

Mike and Viviane Salkovic are agents for products in different industries but generally themed under “sustainability” and leading-edge technology products. We came across Drive-In Boatwash a few months ago and we were immediately drawn to the unique idea, technology, environmental impact solution and current success they are seeing throughout the world.

We believe very strongly in the system, its mission and encourage anything we can support to help keep our waterways clean and pollution-free for our children and many generations of Canadians to follow.

With many years’ experience in both Toronto and Montreal, we are both fluently bilingual and excited to promote the Boatwash system throughout our territory of Ontario, Quebec and Maritime provinces. With one system already installed and successful in British Columbia, we eagerly anticipate the first and subsequent installations in Eastern Canada. Mike handles all outside sales and Viviane handles all marketing, inside sales and administrative duties. Call or email us for further details 289.839.7276 desmarineltd@gmail.com

Robin McKeown

Robin McKeown is currently the General Manager of Queen’s Cove Marina in Victoria Harbour and for Huronia Marine Developments as a dealer for Away with Geese. Through Marina operations I have been involved in the Goose business for 25 years. Becoming the Eastern Canadian Dealer for Away with Geese products last year; our goal was to assist other businesses dealing with goose problems.

Witnessing the destruction from geese and the increase in numbers inspired me to look into other methods that were more humane and could be used in various locations. I have also trained/used dogs for successful goose control but dogs can’t be on duty 24hrs a day.

Theresa Syer

Theresa Syer is one of today’s most influential voices on Creating Renowned Customer Experiences. As a sought after professional speaker, Theresa dazzles her audiences with insight and advice on the subjects of exceptional service standards and development of the Customer Experience.

Her messages are delivered in an entertaining, clear and concise fashion. Her vibrant, often humorous addresses will leave you and your associates with renewed energy, insight and confidence; sure to provoke change from within.

Theresa promotes a more holistic approach to customer engagement from the leadership team to the front line employee. From the internal customer (employee engagement) to the external customer (customer engagement), it’s all about how you made them feel! The result; a strong competitive advantage, brand loyalty, customer advocacy and positive word of mouth.

A successful entrepreneur, Theresa is the founding partner of the Syer Hospitality Group Inc., leading experts in Customer Experience Management. She is at the forefront and cutting edge of her discipline. She is a catalyst in expanding leadership focus from the tactical issues of customer service to the much wider and strategic issue of customer centric transformation. Her strategies and methodologies convert organizations from product or service driven models to that of customer centricity.

Theresa has worked with some of North America’s most respected brands including, MRAA - Marine Retailers Association of the Americas, Mercedes Benz, Norwegian Cruise Lines, Sunshine Village Ski Resort, Four Seasons, Northern Ontario Tourism, Travel Alberta, Standard Life, Remax, and The Calgary Stampede, to name a few.

A former Director of Sales & Marketing with Sheraton Hotels, and Regional Director of Sales & Marketing for GGS Holdings Inc., an international hotel management firm. Her honours include Sheraton Hotels Sales & Marketing Award and a prestigious Hamilton Tourism Award of Excellence Lifetime Achievement Award.

Theresa was also recognized with the Global Speaker Federations distinguished CSP (Certified Speaking Professional) designation. It is the speaking profession’s international measure of professional platform competence. She is one of only 62 Canadians that holds this distinction. Theresa’s unapologetic optimism and passion for the hospitality industry allows her to deliver a powerful message on the importance of being Customer Centric. She thoroughly inspires and invigorates teams to shake off mediocrity, master the customer experience and out shine the competition!

Jason Kingston, BaccS, CPA, CGA, EA (US) – Tax Partner with Drouillard Sambrook Kingston LLP (DSK)

Jason has an amazing wealth of knowledge and unique experience in Canadian/U.S. tax issues that is not common to find. Jason is a graduate of both Conestoga College, and The University of Calgary, becoming a CGA in 2005. He then completed the CICA In-Depth Tax program throughout 2010 – 2011 and earned his United States Enrolled Agent qualification in 2015.

Previous to DSK, Jason held positions such as Business Practice Consultant, Senior Accountant and COO. He has also owned and operated Kingston Data and Credit since 2010.

C. Ross Macdonald CD, R2MR/TWM Master Trainer

Ross joined the Canadian Armed Forces in 1987 as Regular Force Infantry soldier and served with the 3rd Battalion of The Royal Canadian Regiment in Winnipeg and Germany from 1988 - 1993 and with the 1st Battalion of The RCR in Petawawa ON from 1993 - 2003. As a Senior Non-Commissioned Officer, Ross completed 4 Operational Tours of duty in the Former Republic of Yugoslavia from 1992-1999 and was awarded the Commander in Chief Unit Commendation as a member of November Company, 3RCR in the liberation of Sarajevo Airport in the summer of 1992.

  • April-Oct 1992: Croatia and Sarajevo Bosnia, as a UN Peacekeeper
  • Oct-April 94/95: Bosnia, as a UN Peacekeeper
  • Jan-July 1998: Bosnia, as part of the NATO Protection Force (SFOR)
  • Dec-June 99/2000: Kosovo as part of the NATO Protection Force (KFOR)

Ross was medically released from the Forces in 2003 due to an Operational Stress Injury (PTSD) and soon thereafter re-joined DND as a Federal Public Service Employee in the Operational Stress Injury Social Support program (OSISS). OSISS is a peer support program created by serving soldiers and veterans to assist those suffering with OSI’s and to address the stigma of mental health within the CAF. For the next 5 years Ross provided peer support services to CAF personnel, Veterans and their families in Kingston and Petawawa ON as well as education on OSI’s promoting mental health awareness and cultural change.

In 2009 Ross became a part of a new educational Initiative within the CAF called the Mental Health & Operational Stress Injury Joint Speakers Bureau. This program brought experienced senior soldiers together with mental health professionals and was tasked by the Surgeon General to develop Mental Health Education and Resilience Training programs for Canadian Armed Forces Personnel. In 2012 Ross was awarded the Queens Diamond Jubilee Medal for his work in mental health peer support and education.

In 2013 the program was renamed the Road to Mental Readiness and has since developed mental health education and resiliency programs for the RCMP and Mental Health Commission of Canada. Over the next 3 years, Ross worked closely with the RCMP and various provincial, regional and city police services across Canada in training both sworn and civilian members to become R2MR Instructors.

After 29 years of service as a soldier, leader and public servant, Ross left DND at the end of 2015 and now works with the Mental Health Commission of Canada and Health Canada as a Master Trainer in both the R2MR and The Working Mind programs.

Carol Greenwood, Manager, Membership & Business Development
Tourism Industry Association of Ontario

With more than 25 years of sales, operations and management experience in the hospitality and accommodations sectors, Carol epitomizes the power of rapport and relationship building. Prior to joining TIAO as Manager of Membership and Business Development, Carol represented brands such as Novotel, Vintage Inns and Mississauga Tourism, in addition to her own consulting firm, GAP Solutions. She has also served on Tourism Toronto’s industry relations board, and is a member of the Canadian Professional Sales Association in addition to Canadian Hotel Marketing & Sales Executives. A self-proclaimed shoe-a-holic and diehard Pittsburgh Steelers fan, Carol lives in Toronto with her husband and two children.

Greg Wilkinson

Greg is the Managing Principal of the Toronto office of the Earnscliffe Strategy Group and has worked in corporate communications, marketing and advocacy roles in both the U.S. and Canada. Greg was also Chairman of the Board and CEO of the Canadian Plastics Industry Association.

Greg is a graduate of the University of Western Ontario and serves on the Board of Directors of the Toronto Foundation and Safe Quiet Lakes.

Claude Aumont

Strategic Partnership Coordinator, OTMPC

Mr. Claude Aumont was hired as a Strategic Partnership Coordinator for the Ontario Tourism Marketing Partnership Corporation (OTMPC) a little over 13 years ago. As Partnership Coordinator of the Northern Office, he is responsible for marketing Northern Ontario Tourism and acting as a liaison with industry partners across the North. Claude is also responsible for the promotion of Powersports Tourism for the province and his mandate is to promote all areas of Recreational Motorsports Touring across Ontario, which includes boating.

Claude brings a unique combination of 24 years of experience and achievements in the tourism industry to OTMPC. Previously Claude held the position of District Manager for the Ontario Federation of Snowmobile Clubs District 14 for over 10 years. If you have ever worked on a project with Claude, you will know that he is a pioneer in using the best of traditional media and communication tactics, while embracing modern non-traditional online and social media channels, to convert leads into riders. Claude prides himself on results oriented campaigns and is an avid rider and enthusiast of all Powersports. Claude is a proud resident of Nipissing (Northeastern Ontario), where he is playing in dirt while patiently awaiting snow.

Jewel Cunningham

Jewel has 20 years of experience with Parks Canada in many roles and many places. Starting in 1997, Jewel worked in the areas of marketing, communications, and stakeholder relations before moving into operations and management, holding a variety of executive positions in Newfoundland and Prince Edward Island.

As an East Coast-transplant, Jewel was the Director of Ontario Waterways for over five years, where she was responsible for the effective leadership of the Rideau Canal and the Trent Severn Waterway. In her current role as Acting Executive Director, Ontario and Waterways, Jewel provides includes leadership on regional relationships for the 5 national parks, 1 national urban park, 31 historic sites and 2 marine conservation areas in Ontario, in addition to the historic waterways in Quebec and Ontario.

Jewel holds a Bachelor of Commerce Degree from Memorial University of Newfoundland.

Accommodations

To book hotel accommodations for BOC17 click here.

Dial 877-445-0231, press 2 for lodging reservations to make a personal reservation for the conference. Provide your Group Code GRP123715 or Group Name Boating Ontario Annual Conference.